Fewer missed enquiries, more time for your customers
When you're on a job or with a customer, calls and messages still need answering. We set up AI tools that reply to customers, take bookings and follow up for you, then look after them from here in the North East.
Customers can get an answer and book in at any hour, including when you're up a ladder or closed for the night.
On a busy day, enquiries slip away
Calls go unanswered while you're with a customer. Messages wait hours for a reply. Quotes don't get chased, and past customers don't hear from you again. You care about every one of them, but there are only so many hours in the day.
We help each enquiry get a quick, friendly reply and a clear next step, so fewer slip through and you spend less of your evening catching up.
Reply to customers straight away, even when you're busy.
Make it easy to book, day or evening.
Spend less time on repetitive admin.
What we do
Practical help with the jobs that eat into your day
Each service starts with a problem you'll recognise. The technology comes second, and we set it up and look after it for you.
01 · Capture enquiries while you're busy
Help customers get answers and book, even after hours
When you can't get to the phone or inbox, an assistant replies for you. It answers common questions using information you give it, takes the customer's details and offers them a time to book.
This can be an AI chat assistant on your website, an AI voice agent that answers calls, or both. If a question needs you, it passes it straight on with the details, so you call back knowing what the job is.
No more searching through texts, emails and notebooks. You can see who has been in touch, what they need and what happens next. Customers book online, and automatic reminders help cut no-shows.
We build this on GoHighLevel, a customer management platform, set it up around how you work and manage it for you.
Copying details from one system to another, sending the same update again, telling the team a new job has come in. Jobs like these can run automatically, and you decide what gets automated and what stays with your team.
We use n8n, an automation tool, to connect the apps you already have, so you don't need to change how you work.
Make it easier for happy customers to recommend you
A friendly check-in after you send a quote. A note to past customers when they're due a service. A review request once the job is done. Messages go out in your words at the right time, so nobody gets forgotten.
Friendly check-inDay 2 · "Any questions about the quote?"
Customer repliedDay 3 · "Can you start in May?"
Job bookedOwner notified · calendar updated
Review requestedAfter the job · ★★★★★
How it works
We start with your problem, show you a fix, then check it's working
1
A free chat
You tell us how your business runs and where enquiries or time get lost. There's no obligation.
2
See it working first
We show you a working example built around your problem before you decide anything.
3
We set it up
We build and test everything, teach it about your business and show you and your team how it works.
4
Ongoing support
We look after it, answer your questions and show you what has changed, such as enquiries captured and bookings made.
Who we help
Built for busy local businesses across the North East
If your phone rings a lot, your diary runs on appointments or admin spills into your evenings, we can help. You don't need to build or manage any of the technology yourself.
Plumbers, electricians, builders, roofers & more
You can't answer the phone from the top of a ladder. We make sure every caller still gets a reply, every quote gets chased, and every finished job gets a review request.
A text back when you miss a call, or an AI voice agent to answer it
Job details captured before you call back
Quote follow-ups that send themselves
Google review requests after each job
Restaurants, cafés, takeaways & bars
Service is busy enough without the phone ringing off the hook. Let an assistant handle routine questions and table bookings while your team looks after guests.
Answers on hours, menus, allergens & parking
Table bookings and confirmations
Function & party enquiry capture
Bring regulars back with timely offers
Salons, clinics, gyms, garages & studios
Every no-show and unanswered booking request costs you money. We help keep your diary full with automated booking, reminders and rebooking prompts.
Plenty of enquiries and plenty of paperwork. We help sort new enquiries, pass them to the right person and take care of admin that eats into billable time.
New enquiries sorted and passed to the right person
A clear view of every enquiry and where it's up to
Details copied between systems automatically
A quick alert when an urgent enquiry comes in
helpful
Our approach
Be helpful, not clever.
People stay in control
You decide what your assistant can and can't do, and your customer relationships stay yours. AI handles routine questions. You and your team handle anything that needs a person.
Local and easy to reach
We're based in the North East and work with businesses here. When you need help, you speak to someone who knows your setup.
Honest about results
We show you what has changed, such as enquiries captured, reply times and bookings. We won't promise numbers we can't stand behind.
Working together
Clear pricing, shaped around your business
We recommend only what you need and give you a written quote before any work starts.
Step 1
Setting it up
A one-off fee to build, connect and launch everything, including training for you and your team.
Step 2
Monthly support
A monthly fee for support, maintenance and small improvements. If something needs changing, you ask us and we sort it.
Optional
Larger projects
More complex automations are scoped and priced separately, so you only pay for what you use.
Our packages are still being finalised. Get in touch for a quote.
FAQ
Good questions
Can't see yours? Just ask and a person will reply.
Do I need to be good with technology?
No. We set everything up, connect it to the tools you already use, show you how it works and keep supporting you afterwards.
Will an AI assistant sound robotic or put customers off?
We set your assistant up to sound like your business: friendly, clear and to the point. It sticks to what it knows, and when a question needs a person it passes it straight to you or your team.
Will customers know they're talking to AI?
We recommend telling them. Your assistant can say it's an assistant, and customers can always ask to speak to a person.
Who stays in control of my customers?
You do. You decide what your assistant can and can't do, you can see every conversation, and your customer data stays in your own dedicated account.
What are GoHighLevel and n8n?
They're the tools we build on. GoHighLevel keeps your customers, bookings and messages in one place. n8n connects different apps so routine tasks can run automatically. You don't need to learn either, because we manage them for you.
How long does setup take?
It depends on what you need. A website chat assistant or missed-call text-back can often be up and running quickly; larger automations take longer. We'll give you a clear timeline at the start.
How much does it cost?
We charge a one-off setup fee plus a monthly fee for managed service and support. More complex automations are scoped separately. Book a free chat and we'll give you a tailored quote.
Do you only work in the North East?
We're focused on businesses in the North East of England to start with. If you're further afield, get in touch anyway.
Let's find the enquiries you're missing
Tell us a bit about your business and what's taking up your time. We'll get back to you to arrange a free chat, with no obligation, and talk through what could help.
